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There are three
elements to a good holiday (four if you count the snow
conditions, which we rarely have to worry about in Val):
ease of booking
great staff in resort
accommodation is exactly as you paid for (and more!) |
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We are a small
company and we care about our clients. As sole owner of
Mountain Rooms and Chalets, I am in resort to work very
much hands on with the staff to ensure that you have a
memorable holiday with us and more importantly, that you
will book again and tell your friends about us. It is
a full time job ensuring you're happy and that the properties
are up to scratch. It is madness on Saturdays and I try
to visit every single property prior to your entry to
ensure everything is clean and ready for you. Anyone who
has worked with me will tell you that I am very passionate
about cleanliness, preparation and delivery of my product.
You will be delighted with our service. We all have our
responsibilities in resort and we all know what we are
doing. |
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Service Lead |
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When I started
Mountain Rooms I ran the majority of the business myself.
This had to change as we grew (as has the name, now Mountain
Rooms & Chalets). I come from a service industry background
where client satisfaction and delivery is paramount. I
expect the best from our staff and with training and careful
selection, I have been able to work with a great team
of people. So rest assured, if you need something, we
ensure you get it or if you have a question, we answer
it and if you have a problem, we sort it out immediately.
With management in resort, there is no head office to
call to make a decision, no waiting for answers and no
messing about. |
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Great Staff |
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Mel Crawford
joined us this summer as Reservations Manager who is a
seasoned Val d'Isere worker who knows the town and the
slopes inside out. This can also be said for our portfolio
of properties as honest and accurate selling is our mantra
in the office! Mel & I are dedicated to answering all
enquiries by giving as much information to you as possible
to help you choose the right accommodation for you. We
will look after you from the moment you enquire to the
day you travel. |
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| An Operations Manager along
with an Assistant handle the logistics of the weekly changeover,
visit clients, purchase lift passes and manage and day
to day running of the resort. This is a huge task and
not easy to recruit for. They have to have so many strings
to their bow. We have a resort office open 9-12 and 4-8pm
7 days a week enabling clients to visit and check in with
us for whatever reason at all times. We are the only company
that operates a high street resort office open daily |
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| Chalet Hosts have to have
a cooking qualification and they also have to do a test
meal to prove their skills. And it doesn't stop there.
They also need to have additional skills; to interact
with guests, to present their accounts, to manage their
property, to be able to clean! We guarantee you will eat
great food, served by friendly, personable people. We
have signed up some fantastic hosts so far, male and female,
with lots of experience and a variety of backgrounds. |
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| Phill Robinson our Financial
Controller is now a year round employee so along with
an assistant, he keeps the books balanced and the money
in order whilst being able to enjoy a daily lunchtime
ski (sorry, snowboard!). |
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Cleaners: Those who travel
on a self catered basis can relax as we train our cleaners
how to use a tooth brush behind the toilet and how to
remove the last weeks guests leftovers from the fridge!
We believe that cleanliness is one of the most important
elements of our service. First impressions count.
All our cleaners are full time employees on a full time
package. This means they don't watch the clock and we
don't just hire them once a week as other companies do.
They are not ski bums looking to make a few €'s on
a Saturday. They are all very much part of our team. |
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Handymen: This
one speaks for itself. Another essential role to keep
the properties going. We have a sister company called
Val Service who we contract to do all our plumbing, electrical
and general maintenance. Our guys are invaluable to us
and the chalet girls who end up bribing them to do jobs
in return for a slice of cake! |
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That about
covers our structure. Book a holiday with us and see how
it works for you. |
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Resort Office |
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We are the only
operator with a full time high street office that is open
seven days a week. We have this facility for your benefit.
Past clients have loved the fact they can drop by the
office whilst out shopping or en-route for an apròs ski
drink to ask any one of numerous questions. We are at
your service. We are located in the 4 Property/Mountain Hub office in the centre of town (see Arrival
Notes for map details) making it convenient for clients
to pop by. Despite having the 'front desk', we still visit
clients to check everything is ok on a Wednesday and to
perform a check out on a Friday. The office is a facility
that has been invaluable to our service lead approach
so we hope you will take full advantage of it.. |
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I hope you enjoy looking through our website and will
book your ski holiday with us. You won't be disappointed.
See you in Val! |
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Debbie White, Owner/Operator |
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